Processing and shipping policy

We ship locally and internationally!

Once we receive a payment, we will take the next 10 to 20 working days (excluding weekends and public holidays) to process your order. During special launch periods, we may take up to 25 working days. Customized orders may take up to 30 working days. Please only contact us if you are agreeable to wait. Please understand that we concurrently also have a handful of orders to work on, and every item is handmade with a lot of love and effort and we do not want to compromise on its quality. Do only proceed and make payment if you are comfortable with the wait time. We prefer not to entertain chasers that fall between the processing period as we really want to focus on beautifying the orders.

Shipping will take another few days, depending on the mode that you have selected. International shipping may take up to 3 weeks.

We offer the following local shipping methods:

  • Tracked mail via Singpost at $3.50 (shipping time takes ~1 to 3 working days)
  • Doorstep courier delivery via Ninjavan at $5 (shipping time takes ~1 to 3 working days)

Rates for international shipping to the following zones:

Malaysia: SGD$10

Hong Kong SAR, South Korea: SGD$13

Australia, Japan, New Zealand and rest of the world: SGD$15

For international shipping, customers are responsible to pay customs and import taxes that may apply. 

    We do not have normal mail option due to an unfortunate incident of a lost mail. We were extremely heartbroken because every project is handmade with a lot of love and time and effort are involved. We would not have customers take this risk anymore. 

    We will not be liable for any undelivered parcels due to wrong address provided during checkout. Please ensure that your details are correct before making payment. In the event you discover the discrepancies, please contact us as soon as possible. If we have mailed out your item, we regret to inform you that we are unable to issue any refunds or replacements. Once the package is routed back to us, you would need to incur shipping charges for us to re-ship your package. We do not have self-collection or meet-up options.