Customization requests

We really love to work with our customers! Unfortunately, we are able to commit to only 5 customization requests each month.

If you have a specific design in mind and would like us to customize your order from scratch, please head over to customization slot. 

Customized orders would take 10 to 30 working days (excluding weekends and public holidays). We need to allocate a lot of time on every single project and we refuse to compromise the quality by speeding up. Please only contact us if you are comfortable with the waiting time. 

We charge a nonrefundable $3 for each booking. If you decide to cancel your slot after reviewing the quotation, we will do a partial refund of the shipping fees selected during payment.

We are unable to customize our signature and signature collections. If you would like to order a limited edition tag, do continue to look out for announcements on our Instagram page or this website.

We do not replicate the designs by our local resin tag makers. This is part of our ethical code.

If you would have multiple tag requests, (e.g. same design as part of a goody bag for a birthday party), please indicate this request under 'detailed description'. We will be in touch with you to discuss further about the fine details of your order.

Thank you!