Disclaimers
We are strong believers of creating a positive and happy pet community. Please treat us with reasonableness and respect at all times. We reserve the right to disengage from all conversations with verbally aggressive customers.
Please read the following before making your purchase:
1. Nature of handmade products
Our items are 100% handmade, hand-crafted and hand-poured with love. Our special ingredients of time, attention to details and effort are used to ensure that you receive items that are of high quality.
While customized orders can look similar, no resin or polymer clay maker can promise that they will look identical.
Much as we try to avoid, and despite being proud of our handiwork in the local and global resin and polymer clay accessories market, all handmade items may come with unique features that customers may perceive to be are flaws. Examples include:
- Tiny air bubbles
- Slightly rough corners
- Names not being completely straight or centered
- Tiny specks of dust
We try our best to avoid these flaws and make sure that it will not affect the overall aesthetics of the merchandise. Our skill and flaws are evident from our photos and videos. If you are not comfortable with the unique features of handmade items, we suggest that you consider purchasing machine-made items from other sellers in the market instead. We will not accept requests for returns or exchanges based on the unique points that come with the nature of handmade products.
2. Nature of ingredients
Resins naturally and eventually turn yellow after a period of time. To delay this process, we use high-quality resin in the making of our tags. On your end, please adhere to the following instructions to maintain our precious products:
- Our products come to you in a cute velvet bag. After every use, store your resin tags in the bag.
- Try not to expose your resin tags to the sunlight. If your tag is glow-in-the-dark or UV color changing and you would like to activate these features, please only sun it for a maximum of 3 minutes.
- Avoid extreme heat and temperature differences.
- Wash your resin tags with gentle soap and immediately pat dry. We highly recommend G-natural products!
- Store the products in a cool and dark place.
We use both natural epoxy resin and uv resin.
3. Nature of users
Younger pets tend to chew on new and interesting objects. This is part of their growth and development, just like us human beings. We do not recommend pets who chew on accessories to wear a resin pet tag just yet, as even though the material is hard, it is not indestructible.
If you would like to expose your younger pets to wearing resin tags, start off first with a metal tag. Consider letting your pets wear our tags for shorter periods of time while providing 100% supervision. Overtime, the novelty would wear off and your pets would understand that this is part of dressing them up.
The advice is based on our own experience as paw parents.
This is also partly the reason some of our resin tags are slightly thicker than others available in the market. We want to give pet parents and opportunity to catch their pets in the act before the tags are completely destroyed. This is not only for training purposes, but we keep your pets' safety in mind, as always.
We are not liable for any incidents of pets and/or human beings of any age swallowing our products. It is the responsibility of pet owners and parents to ensure the safety of their loved ones.
By using our website and/or placing an order of any item from us, you hereby consent to accept our disclaimers and agree to the terms and conditions stated.
We may modify or update these terms and conditions from time to time. Your continued usage of our website constitutes your agreement to be bound by the terms and conditions stated.